Payment Security

Exceptional Payments:

When you order, you only pre-authorise the payment. You are only charged for the order 24 hours after the order has been accepted.

The transactions and prices of the products are always calculated in the local currency of the delivery country of the order. The prices always include VAT.

The highest levels of security in the protection of personal and payment data are guaranteed thanks to a secure connection using SSL/TLS certificates to protect the information of each user.

- Place your order again

If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

-Make the relevant checks

To help ensure your order is not declined when placing a new order we suggest checking the following:

Check the card details on your CYNTHIA ABILA account to make sure the information is correct, e.g. the expiry date or your billing address.

Make sure you enter the security code correctly - that's the three digit number on the back of your card.

Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.

If you've checked all of the above, try paying with another card.

If the payment is declined again, please contact your local financial institution who will provide you with more detailed help.

-Contact us

If you've tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.