Covid-19 FAQs

CAN I PLACE AN ORDER ?

Yes, online purchases are fully compliant with the latest directives. We can also assure you that shipments will be delivered though, delays in shipment delivery might be occasionally experienced due to local and international restrictions.

IS IT REALLY SAFE TO MAKE PURCHASES AT THE MOMENT ?

Absolutely, we have implemented all the necessary measures to guarantee the highest level of safety.

The environments where our employees work are constantly sanitised and compliant with safety regulations. Orders are delivered in total compliance with all procedures aimed at guaranteeing the safety of employees and customers.

CAN I CONTACT THE CUSTOMER CARE DEPARTMENT ?

Of course, our Customer Care department is working remotely and is at your disposal during business hours should you have any queries.

IS THE STOCKIST STORE ACCEPTING CUSTOMERS AGAIN ?

Yes! Our Stockist stores are ready to reopen. They’ve adopted all the necessary measures to guarantee you the highest level of safety and we look forward to welcoming you to our stockist stores.

We guarantee social distancing in line with government guidelines in our store, which is sanitised several times during the course of the day. Access to the store will be limited so as to ensure the necessary safe distance from others. At the entrance, we will provide you with hand sanitisers.