WHAT ARE THE DELIVERY TIMES ?
The products are delivered by the courier DHL from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
HOW MUCH DOES DELIVERY COST ?
Shipping costs are calculated automatically at the check out page when both the destination and delivery services are selected.
Delivery costs are not refundable.
HOW CAN I CHECK THE DELIVERY STATUS ?
In the order confirmation email, there is the Tracking Number, a code that allows you to track the package in real-time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
WHAT HAPPENS IF I AM NOT AT HOME WHEN THE COURIER ARRIVES ?
The courier will leave a note with their contact details. Contact DHL to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
If you do not contact DHL or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse. You will be contacted by the Customer Services Department to see if you want the package to be delivered again.
WHICH COUNTRIES DO YOU DELIVER TO ?
We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, USA.
ARE THERE ADDRESSES THAT YOU CANNOT DELIVER TO ?
The courier cannot deliver to Post Office boxes or to Postal services.
WILL MY PARCEL BE CHARGED CUSTOM AND IMPORT DUTIES ?
Custom policies vary from country to country. In most cases, any customs or import duties are charged once the parcel reaches its destination country. In such cases, CYNTHIA ABILA STUDIOS has no control over these charges and all applicable fees. Taxes and duties are your responsibilities. It might be a good idea to contact your local customs office for current charges before you make your order so that you are not surprised by charges you were not expecting.
WILL I BE CHARGED WITH INSURANCE AND HANDLING FEES ?
In some cases, Yes! These are also charged by customs for unforeseen events. Please note that any charge on a parcel must be paid by the person receiving the parcel.